Return policy
Member Guarantee
Our promise
We promise you’ll be completely happy with the way you feel and the progress
you’re making. If for any reason you aren’t, just return what’s
left and we’ll promptly refund your purchase price, even if you’ve used
all the product. (New members are refunded their original purchase price; continuity
members are refunded for their most recent shipment.) And remember, there is never
any purchase commitment, and you may cancel at any time. It’s simple!
What you should expect
How fast will you feel better? That depends on how bad you feel to start with or
where your level of risk is, and how well you follow your Program. But every woman
who follows the Personal Program should see a significant change for the better
in two to three weeks, with steady progress every week after that. And if you are
ever unhappy with your progress — well, as we promise, we’ll refund
your purchase price.
Our return policy
If you ever decide to drop out of the Program and get a refund, just mail your containers
back to us (even if they’re empty) no more than 30 days after your Program’s scheduled completion.
To ensure you get credit, include your name and address as it appears in our records
(your original receipt is helpful but not essential).
In case you’re not sure what “scheduled completion” means, here’s
a table. The “return period” shows the scheduled completion plus 30
days.
The Personal Program for Adrenal Health
|
Plan
|
Starter Phase
|
Return Period
|
|
Mild
|
30 days
|
60 days from purchase
|
|
Moderate to Severe
|
60 days
|
90 days from purchase
|
The Personal Program for Better Bones
|
Plan
|
Starter Phase
|
Return Period
|
|
Prevention
|
30 days
|
60 days from purchase
|
|
Repair
|
60 days
|
90 days from purchase
|
|
Menopause
|
60 days
|
90 days from purchase
|
The Personal Program for Core Balance
|
Plan
|
Starter Phase
|
Return Period
|
|
Essentials
|
30 days
|
60 days from purchase
|
|
Adrenals
|
30 days
|
60 days from purchase
|
|
Detoxification
|
30 days
|
60 days from purchase
|
|
Digestive
|
60 days
|
90 days from purchase
|
|
Hormones
|
60 days
|
90 days from purchase
|
|
Inflammatory Imbalance
|
60 days
|
90 days from purchase
|
|
Neurotransmitter
|
30 days
|
60 days from purchase
|
The Personal Program for Hormonal Imbalance
|
Plan
|
Starter Phase
|
Return Period
|
|
Mild
|
30 days
|
60 days from purchase
|
|
Moderate
|
60 days
|
90 days from purchase
|
|
The Osteo Combo
|
60 days
|
90 days from purchase
|
|
Severe
|
90 days
|
120 days from purchase
|
|
Getting Off HRT
|
120 days
|
150 days from purchase
|
Individual products
|
Product
|
Return Period
|
|
5-HTP
|
60 days from purchase
|
|
Adaptisol 90 ct
|
60 days from purchase
|
|
Adaptisol 180 ct
|
90 days from purchase
|
|
Balanced Biotic
|
60 days from purchase
|
|
Better Bones Basics
|
60 days from purchase
|
|
Better Bones Builder 120 ct
|
60 days from purchase
|
|
Better Bones Builder 240 ct
|
90 days from purchase
|
|
DetoxipHase
|
60 days from purchase
|
|
Digestimend
|
60 days from purchase
|
|
Essential Nutrients
|
60 days from purchase
|
|
Herbal Equilibrium 60 ct
|
60 days from purchase
|
|
Herbal Equilibrium 120 ct
|
90 days from purchase
|
|
Herbal Equilibrium 180 ct
|
120 days from purchase
|
|
Inulance
|
60 days from purchase
|
|
Metabolease
|
60 days from purchase
|
|
Omega-3
|
90 days from purchase
|
|
pH Test Kit 30-day supply
|
60 days from purchase
|
|
pH Test Kit 60-day supply
|
90 days from purchase
|
|
SoySational Supplement
|
60 days from purchase
|
|
The Basics
|
60 days from purchase
|
|
Vitamin D
|
60 days from purchase
|
|
Vitamin E Suppositories
|
45 days from purchase
|
Once your return is received by us, we will refund your entire purchase price (excluding shipping
and handling) — no questions asked. We recommend that you use a shipping method
that has a delivery confirmation. Return shipping charges are not refundable.
Mail returns to:
Women to Women’s Personal Program
41 Canal Street
Lewiston, ME 04240
We hope this is helpful. Remember, we’re always here if you need help or support.
If you have questions about our return policy that aren’t answered here, feel
free to call anytime. Our toll-free number is 1-800-798-7902.
Return to Home page.
Last Modified:
02/16/2010