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Return policy

Member Guarantee

Our promise

We promise you’ll be completely happy with the way you feel and the progress you’re making. If for any reason you aren’t, just return what’s left and we’ll promptly refund your purchase price, even if you’ve used all the product. (New members are refunded their original purchase price; continuity members are refunded for their most recent shipment.) And remember, there is never any purchase commitment, and you may cancel at any time. It’s simple!

What you should expect

How fast will you feel better? That depends on how bad you feel to start with or where your level of risk is, and how well you follow your Program. But every woman who follows the Personal Program should see a significant change for the better in two to three weeks, with steady progress every week after that. And if you are ever unhappy with your progress — well, as we promise, we’ll refund your purchase price.

Our return policy

If you ever decide to drop out of the Program and get a refund, just mail your containers back to us (even if they’re empty) no more than 30 days after your Program’s scheduled completion. To ensure you get credit, include your name and address as it appears in our records (your original receipt is helpful but not essential).

In case you’re not sure what “scheduled completion” means, here’s a table. The “return period” shows the scheduled completion plus 30 days.

The Personal Program for Adrenal Health

Plan

Starter Phase

Return Period

Mild 30 days 60 days from purchase
Moderate to Severe 60 days 90 days from purchase

The Personal Program for Better Bones

Plan

Starter Phase

Return Period

Prevention 30 days 60 days from purchase
Repair 60 days 90 days from purchase
Menopause 60 days 90 days from purchase

The Personal Program for Core Balance

Plan

Starter Phase

Return Period

Essentials 30 days 60 days from purchase
Adrenals 30 days 60 days from purchase
Detoxification 30 days 60 days from purchase
Digestive 60 days 90 days from purchase
Hormones 60 days 90 days from purchase
Inflammatory Imbalance 60 days 90 days from purchase
Neurotransmitter 30 days 60 days from purchase

The Personal Program for Hormonal Imbalance

Plan

Starter Phase

Return Period

Mild 30 days 60 days from purchase
Moderate 60 days 90 days from purchase
The Osteo Combo 60 days 90 days from purchase
Severe 90 days 120 days from purchase
Getting Off HRT 120 days 150 days from purchase

Individual products

Product

Return Period

5-HTP 60 days from purchase
Adaptisol 90 ct 60 days from purchase
Adaptisol 180 ct 90 days from purchase
Balanced Biotic 60 days from purchase
Better Bones Basics 60 days from purchase
Better Bones Builder 120 ct 60 days from purchase
Better Bones Builder 240 ct 90 days from purchase
DetoxipHase 60 days from purchase
Digestimend 60 days from purchase
Essential Nutrients 60 days from purchase
Herbal Equilibrium 60 ct 60 days from purchase
Herbal Equilibrium 120 ct 90 days from purchase
Herbal Equilibrium 180 ct 120 days from purchase
Inulance 60 days from purchase
Metabolease 60 days from purchase
Omega-3 90 days from purchase
pH Test Kit 30-day supply 60 days from purchase
pH Test Kit 60-day supply 90 days from purchase
SoySational Supplement 60 days from purchase
The Basics 60 days from purchase
Vitamin D 60 days from purchase
Vitamin E Suppositories 45 days from purchase

Once your return is received by us, we will refund your entire purchase price (excluding shipping and handling) — no questions asked. We recommend that you use a shipping method that has a delivery confirmation. Return shipping charges are not refundable.

Mail returns to:

Women to Women’s Personal Program
41 Canal Street
Lewiston, ME 04240

We hope this is helpful. Remember, we’re always here if you need help or support. If you have questions about our return policy that aren’t answered here, feel free to call anytime. Our toll-free number is 1-800-798-7902.

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Last Modified: 02/16/2010

Your Personal Program
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"My libido came back in two weeks!"

At 50, Deanna was plagued by loss of sexual desire, hot flashes, headaches and bloating. She tried a bioidentical hormone patch and then Estratest. Both failed. But after just a month on her Personal Program, Deanna is all smiles. As she says, "This is big!"

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Questions? Call us at

1-800-798-7902

We're here to listen and help.